About the role
Join our team as an Associate in Client Experience in Tarn Taran, where you will play a crucial role in enhancing client satisfaction. This position is perfect for recent graduates eager to kickstart their careers in the logistics industry. You will engage directly with clients, ensuring their needs are met while striving to exceed their expectations.
As an Associate, you will be responsible for building and maintaining strong client relationships. Your role will involve addressing inquiries, providing effective solutions, and contributing to an overall positive client experience. Strong communication skills and a proactive attitude are essential for success in this position.
This role not only offers a competitive salary of INR 15,000 to 25,000 per month but also presents opportunities for professional growth within the company. We encourage freshers to apply, as we appreciate new perspectives and a willingness to learn.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tarn Taran clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tarn Taran if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tarn Taran Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tarn Taran will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Tarn Taran – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Tarn Taran – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Tarn Taran – Freshers job at Workers Town?
How many jobs are currently available in Tarn Taran?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Tarn Taran?
Listing last updated