About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing client satisfaction in Thalassery. As a key member of the client relationship department, you will engage with clients, address their inquiries, and ensure a seamless experience with our logistics services.
The ideal candidate is a recent graduate from any discipline, eager to learn and grow within the logistics industry. You will have the opportunity to develop your skills in client interaction and problem-solving, contributing to the overall success of the team.
This role offers a competitive salary range of INR 15,000 to 25,000 per month and is perfect for freshers looking to kickstart their careers in a leading logistics company. If you are ready to embrace new challenges and make a difference, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Thalassery clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Thalassery if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Thalassery Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Thalassery will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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