About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' journey. This position is perfect for fresh graduates eager to begin their careers in the logistics industry. You will be responsible for supporting client interactions and ensuring their needs are met efficiently.
As an Associate, you will engage with clients to understand their requirements and provide solutions that enhance their experience with our services. We are looking for proactive individuals who are ready to learn and grow in a dynamic environment.
This role offers a competitive salary and the opportunity to work in a fast-paced industry. If you are a recent graduate with a passion for client relations, we encourage you to apply and take the first step in your professional journey.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Thiruvananthpuram clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Thiruvananthpuram if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Thiruvananthpuram Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Thiruvananthpuram will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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