About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a vital role in enhancing client interactions in the logistics industry. This position is ideal for recent graduates looking to kick-start their careers in a fast-paced environment.
As an Associate, you will assist in managing client relationships, ensuring their needs are met promptly and efficiently. Your communication skills will be key in providing exceptional service and addressing any client inquiries.
We welcome freshers who are eager to learn and grow within the logistics sector. This is an excellent opportunity to develop your professional skills while working in a collaborative team environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Trivandrum clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Trivandrum if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Trivandrum Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Trivandrum will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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