About the role
As an Associate in Client Experience, you'll be integral to enhancing client interactions within the logistics sector. This role is perfect for recent graduates seeking to launch their careers in a vibrant environment. You will assist in managing client relationships, ensuring their needs are met efficiently and effectively.
Your strong communication skills will be essential in providing exceptional service, addressing client inquiries, and facilitating smooth interactions. We are looking for freshers who are eager to learn and contribute to a collaborative team atmosphere.
This position offers the chance to develop valuable professional skills and gain hands-on experience in the logistics industry. Join us and take the first step in building a successful career while making a positive impact on client satisfaction.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Trivandrum clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Trivandrum if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Trivandrum Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Trivandrum will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Trivandrum – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Trivandrum – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Trivandrum – Freshers job at Workers Town?
How many jobs are currently available in Thiruvananthapuram?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Thiruvananthapuram?
Listing last updated