About the role
As an Associate in Client Experience, you will be integral to enhancing the service provided to our clients in Tinsukia. This role is designed for recent graduates eager to embark on a career in the logistics industry. Your primary responsibility will be to ensure client satisfaction by effectively addressing inquiries and concerns.
The ideal candidate will have strong communication skills and a customer-focused mindset. You will support our team in managing client relationships, assisting in the resolution of issues, and contributing to the overall improvement of client experiences. This position not only offers an opportunity to learn and grow but also allows you to make a meaningful impact in a dynamic environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Tinsukia clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Tinsukia if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Tinsukia Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Tinsukia will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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