About the role
As an Associate in Client Experience, you will play a crucial role in enhancing the overall experience of our clients in Ujjain. The ideal candidate will be a recent graduate, eager to contribute to our dynamic team in the logistics industry. You will engage with clients, ensuring their needs are met and their concerns addressed promptly.
This position offers a unique opportunity to gain hands-on experience in client relationship management within a leading logistics company. You will be part of a supportive environment that encourages professional growth and development.
If you are passionate about customer service and ready to embark on a rewarding career, we invite you to apply. Freshers are welcome to join our team and make a meaningful impact.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ujjain clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ujjain if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ujjain Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ujjain will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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