About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a key role in enhancing customer satisfaction in the logistics sector. This position is ideal for recent graduates eager to make an impact in a fast-paced environment.
As an Associate, you will engage with clients to ensure their needs are met and assist in resolving any issues that may arise. Your proactive approach will contribute to a seamless experience for our clients.
The ideal candidate should hold a degree in any field and have a strong desire to learn and grow within the logistics industry. This is an excellent opportunity for freshers looking to kickstart their careers.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Valsad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Valsad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Valsad Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Valsad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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