About the role
Join our team as an Associate in the Client Experience department, where you will play a vital role in enhancing our clients' interactions and satisfaction. As a fresh graduate, you will have the opportunity to work in a dynamic logistics environment, helping to streamline client communications and resolve inquiries effectively.
Your responsibilities will include assisting clients with their needs, providing timely support, and collaborating with other departments to ensure a seamless experience. This role is perfect for individuals who are eager to learn and grow within the logistics industry.
We welcome fresh graduates from any stream to apply and embark on a rewarding career path. With a competitive salary range of INR 15,000 to 25,000 per month, this position offers a great starting point for your professional journey.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Vapi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Vapi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Vapi Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Vapi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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