About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in Varanasi. As a key member of our Client Relationship department, you will engage with customers, address their inquiries, and ensure their satisfaction with our services.
The ideal candidate is a recent graduate from any stream, eager to embark on a career in the logistics industry. You will receive comprehensive training to help you thrive in this dynamic environment. Freshers are welcome to apply, making this an excellent opportunity for those looking to start their professional journey.
In this role, you will work closely with senior team members to develop your skills and gain valuable insights into client management. Your contribution will directly impact our clients' experiences, making it a rewarding position for those passionate about customer service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Varanasi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Varanasi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Varanasi Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Varanasi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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