About the role
Join the team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' interactions with our services in Varkala. This position is ideal for recent graduates eager to begin their careers in the logistics and courier industry. You will contribute to maintaining strong client relationships and ensuring that their needs are met effectively.
As a fresh graduate, you will receive training and support to develop your skills in client engagement and service delivery. Your responsibilities will involve assisting clients, addressing their inquiries, and providing solutions to enhance their overall experience. This is a fantastic opportunity to grow within a dynamic industry.
We welcome applications from all graduates who are enthusiastic about joining a leading logistics company. If you are ready to embark on an exciting career journey, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Varkala clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Varkala if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Varkala Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Varkala will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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