About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in Warangal. In this position, you will be responsible for addressing client inquiries, resolving issues, and ensuring a high level of satisfaction with our services in the logistics sector.
As a graduate, you will have the opportunity to work alongside experienced professionals in a dynamic environment. We welcome freshers who are eager to learn and grow within the leading logistics industry. Your contributions will help us maintain our commitment to excellent client service.
This role offers a competitive salary and the chance to develop your skills in a fast-paced, supportive setting. If you are ready to embark on a rewarding career path, we encourage you to apply and become a part of our dedicated team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Warangal clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Warangal if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Warangal Telangana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Warangal will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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