About the role
As an Associate in Client Experience, you will be instrumental in enhancing client satisfaction within the logistics sector in Wardha. Your primary responsibilities will include engaging with clients to understand their needs and providing tailored support to ensure their expectations are met.
This role requires strong communication skills and a proactive approach to problem-solving. You will collaborate with team members to streamline service delivery and maintain positive client relationships. This position is ideal for recent graduates eager to launch their careers in a fast-paced environment.
Joining our team offers you the chance to develop valuable skills while contributing to client success. Take the first step in your professional journey and become a key player in our dedicated team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Wardha clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Wardha if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Wardha Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Wardha will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Wardha – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Wardha – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Wardha – Freshers job at Workers Town?
How many jobs are currently available in Wardha?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Wardha?
Listing last updated