About the role
In this role, you will be responsible for addressing customer inquiries, troubleshooting technical issues, and providing solutions to enhance customer satisfaction. You will work closely with the technical team to escalate unresolved problems and ensure a smooth resolution process. This position is ideal for candidates who have strong problem-solving skills and a passion for customer service.
Our client offers a dynamic work environment with opportunities for growth and skill enhancement. If you are looking to advance your career in technical support, apply today to be part of a supportive team focused on customer success.
What you'll do
- Respond to customer queries via phone and email
- Troubleshoot technical issues and provide solutions
- Collaborate with technical teams for escalated issues
- Maintain customer satisfaction and follow up on resolutions
What you'll need
- Bachelor's degree in relevant field
- Strong communication and interpersonal skills
- Experience with customer support software
Skills
Excellent verbal and written communication
Problem-solving skills
Technical proficiency in software applications
Good to have
Familiarity with CRM tools
Experience in troubleshooting hardware issues
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What are the primary responsibilities of this role?
You will handle customer inquiries, troubleshoot issues, and collaborate with the technical team.
Is there a requirement for previous experience?
Yes, a minimum of 2 years in customer or technical support is required.
What is the work schedule like?
This is a full-time onsite role with standard working hours.
How can I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
What is the salary range for this role?
The salary ranges from INR 35,000 to INR 60,000 per month.
Listing last updated