About the role
Join our client as a Technical Support Associate in Hyderabad, where you will be the first point of contact for customer inquiries. Your role will involve providing solutions to technical issues via phone, email, and chat, ensuring a positive experience for users. You will collaborate closely with the engineering team to troubleshoot complex problems and document effective solutions for future reference.
This position is perfect for those who thrive on problem-solving and have a passion for technology. The hiring company fosters a supportive team environment that encourages growth and skill enhancement, making it an excellent opportunity for your career development.
What you'll do
- Provide technical support to customers via various channels
- Troubleshoot and resolve technical issues
- Document solutions and update the knowledge base
- Collaborate with engineering teams for complex problems
What you'll need
- Bachelor's degree in Computer Science or related field
- 1-3 years of experience in technical support
- Strong communication skills
Skills
Good to have
Benefits
- Health insurance
- Career development opportunities
- Friendly work environment
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