Technical Support Associate

Workers Town · recruiting for a confidential client

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Listing updated

Pay
₹35,000–50,000 a month
Location
Nagpur, Maharashtra
Work mode
Remote
Job type
Contract
Experience
2–5 yrs
Category
IT

In hand: about ₹31,400–45,000 a month after PF and income tax (estimate). How it's worked out

Our client is seeking a skilled Technical Support Associate to resolve customer issues and provide technical assistance remotely.

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About the role

As a Technical Support Associate, you will be the first point of contact for customers experiencing technical difficulties with products or services. Your main duty will involve troubleshooting and resolving these issues efficiently, which is crucial for maintaining high levels of customer satisfaction.

Ideal candidates will possess a strong background in IT support, showcasing excellent problem-solving skills. You will employ various tools and techniques to diagnose problems and guide customers through step-by-step solutions.

This remote position offers flexibility and the opportunity to collaborate with a dedicated team of professionals. If you are passionate about technology and enjoy helping others, this role is a perfect fit for you.

What you'll do

  • Resolve technical issues via phone or email.
  • Document support interactions.
  • Provide troubleshooting assistance for software and hardware.
  • Collaborate with the technical team for complex issues.

What you'll need

  • Degree in Information Technology or related field.
  • 2-5 years of experience in technical support.
  • Strong communication skills.

Skills

Knowledge of operating systems. Excellent troubleshooting skills. Strong customer service orientation.

Good to have

Experience with ticketing systems. Familiarity with networking concepts.

Benefits

  • Flexible remote work schedule.
  • Professional development opportunities.
  • Health benefits.

Interested in this role?

It takes about two minutes. Free to apply — Workers Town never asks candidates for money.

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Technical Support Associate jobs in other cities

Chandigarh Thiruvananthapuram Mysuru Nashik Mangaluru Kolkata Noida Raipur Indore

Questions about this job

What are the key responsibilities of a Technical Support Associate?
Key responsibilities include troubleshooting technical issues, assisting customers remotely, and maintaining documentation.
Is this position remote or onsite?
This is a remote contract position.
What qualifications are needed for this role?
Experience in IT support and strong problem-solving skills are required.
What is the salary range for this position?
The salary range is INR 35,000 to INR 50,000 per month.
How can I apply for this job?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.

Listing last updated

Technical Support Associate

₹35,000–50,000 a month

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