About the role
In this role, you will assist customers with technical issues related to software and hardware. You will provide solutions over the phone or via chat, ensuring customer satisfaction. This position is ideal for those looking to develop their technical skills and grow in the IT support field.
You will work closely with senior support staff and have access to training resources. Your day-to-day tasks will include troubleshooting, documenting support tickets, and communicating effectively with clients. Join a dynamic team and kickstart your career in technology!
What you'll do
- Provide technical support to customers via phone or chat
- Document and track technical issues and resolutions
- Assist in troubleshooting hardware and software problems
- Collaborate with team members to improve service quality
What you'll need
- Bachelor's degree preferred
- Basic knowledge of computers and software
- Strong communication skills
Skills
Problem-solving abilities
Good verbal and written communication
Customer service skills
Good to have
Knowledge of IT support tools
Basic understanding of networking
Benefits
- Work from home options
- Training and development programs
- Performance bonuses
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
Do I need prior technical experience?
No, freshers are encouraged to apply and training will be provided.
What are the typical working hours?
The working hours are generally from 10 AM to 7 PM, with some flexibility.
What qualifications do I need?
A degree in any field is preferred, but not mandatory.
What is the contract duration?
The initial contract is for 6 months, with the possibility of extension.
How do I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Listing last updated