About the role
Our client is seeking a dedicated Technical Support Technician to provide exceptional assistance to customers facing technical challenges. The ideal candidate will possess a solid background in IT support, demonstrating strong problem-solving skills and a customer-focused approach.
In this role, you will be responsible for diagnosing issues, troubleshooting software and hardware problems, and guiding customers through solutions. You will also document interactions and maintain records of customer inquiries to enhance service quality. A proactive attitude and effective communication skills are essential for success in this position.
What you'll do
- Troubleshoot technical issues
- Provide solutions to customers
- Maintain detailed logs of issues
What you'll need
- Bachelor's degree in IT or related field
- 1-3 years of technical support experience
Skills
Good to have
Benefits
- Professional development
- Health insurance
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