About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client satisfaction in the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills while contributing to our mission of delivering exceptional service.
In this role, you will assist in managing client relationships, addressing inquiries, and ensuring a seamless experience for our customers. This position is perfect for self-motivated individuals eager to start their careers in a leading logistics company.
We welcome freshers from any educational background to apply. With a competitive salary ranging from INR 15,000 to 25,000 per month, this is a great opportunity to kickstart your professional journey in Amreli.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Amreli clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Amreli if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Amreli Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Amreli will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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