About the role
Join our team as an Associate in Client Experience and play a vital role in enhancing our clients' experience in Arrah. As a key member of the Client Relationship department, you will engage with clients, ensuring their needs are met and expectations exceeded in the fast-paced logistics industry.
The ideal candidate should be a graduate from any stream, eager to learn and grow in a dynamic work environment. Your responsibilities will include addressing client inquiries, providing support, and collaborating with team members to improve service delivery.
This position offers a competitive salary range of INR 15,000 to 25,000 per month, making it a great opportunity for freshers looking to kickstart their careers in logistics. If you are passionate about customer service and ready to make a difference, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Arrah clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Arrah if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Arrah Bihar.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Arrah will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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