About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in Balasore. As a fresh graduate, you will have the opportunity to work in the leading logistics industry, contributing to customer satisfaction and service excellence.
In this position, you will engage with clients, address their inquiries, and ensure their needs are met efficiently. Your communication skills and proactive approach will be essential in building strong relationships and providing exceptional support. Freshers are encouraged to apply, as we value enthusiasm and a willingness to learn.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, along with the chance to grow your career in a dynamic environment. If you are ready to embark on a rewarding journey in the logistics sector, we would love to hear from you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Balasore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Balasore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Balasore Odisha.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Balasore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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