About the role
Join a dynamic team as an Associate focused on enhancing client experience in Chapra. This entry-level position is perfect for recent graduates eager to start their careers in the logistics industry. You will play a crucial role in supporting client relationships and ensuring satisfaction through effective communication and problem-solving.
As an Associate, you will be responsible for assisting clients with inquiries, providing information about services, and resolving any issues that may arise. Strong interpersonal skills and a proactive approach are essential for success in this role. This is an excellent opportunity for freshers looking to gain valuable experience in a fast-paced environment.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with the chance to develop your skills in a leading logistics company. If you are a recent graduate ready to embark on an exciting career journey, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chapra clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chapra if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chapra Bihar.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chapra will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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