About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in Chidambaram. As a key member of the Client Relationship department, you will assist in addressing client inquiries and ensuring their needs are met efficiently.
The ideal candidate will be a recent graduate from any stream, with a passion for working in the logistics industry. You will receive comprehensive training to help you excel in your role and contribute to the success of our organization.
We welcome freshers who are eager to learn and grow in a dynamic environment. This position offers a competitive salary range of INR 15,000 to 25,000 per month, providing an excellent opportunity to kickstart your career in logistics.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chidambaram clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chidambaram if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chidambaram Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chidambaram will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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