About the role
Join a dynamic team as an Associate in Client Experience, where you will play a pivotal role in enhancing our clients' interactions within the logistics sector. As a recent graduate, you will be expected to leverage your communication skills to support and guide clients, ensuring their needs are met with efficiency and professionalism.
This position offers a fantastic opportunity for freshers eager to start their careers in a leading logistics company. You will work closely with experienced professionals, allowing you to gain valuable insights and knowledge in the industry. Your proactive approach and willingness to learn will contribute to the overall success of our client relationship efforts.
We offer a competitive salary range of INR 15,000 to 25,000 per month, with the chance to grow and develop your skills in a fast-paced environment. If you are ready to embark on a rewarding career, we encourage you to apply and become a part of our dedicated team in Chikmagalur.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Chikmagalur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Chikmagalur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Chikmagalur Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Chikmagalur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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