About the role
Join our team as an Associate in Client Experience, where you will play a pivotal role in enhancing the interactions our clients have with our services in Darjeeling. As a fresh graduate, you will have the opportunity to develop your skills in a dynamic logistics environment, providing support to our clients and ensuring their needs are met efficiently.
This position requires a proactive approach to client engagement, fostering positive relationships and addressing inquiries with professionalism. You will work closely with other team members to streamline processes and improve overall client satisfaction.
We welcome fresh graduates from any field who are eager to start their careers in the logistics industry. This role offers a competitive salary and the chance to grow within a leading company. If you are ready to embark on this exciting journey, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Darjeeling clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Darjeeling if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Darjeeling West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Darjeeling will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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