About the role
Join a dynamic team as an Associate in Client Experience, where your primary focus will be enhancing the overall experience of our clients in Dumka. As a vital part of the Client Relationship department, you will engage directly with customers, ensuring their needs are met and exceeded in the fast-paced logistics industry.
This role is ideal for recent graduates from any stream who are eager to launch their careers in a leading logistics company. You will gain valuable insights into client management and develop essential skills as you interact with diverse clients and help streamline their experience.
In this position, you will be supported by a collaborative team and have opportunities for professional growth. If you are enthusiastic, customer-focused, and ready to take on new challenges, we encourage you to apply. Freshers are welcome!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Dumka clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Dumka if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Dumka Jharkhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Dumka will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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