About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing client satisfaction in Jalpaiguri. As a vital part of the Client Relationship department, you will interact directly with clients, addressing their needs and ensuring a positive experience with our logistics services.
This entry-level position welcomes fresh graduates from any field, providing an excellent opportunity to start your career in the logistics industry. You will receive training and support to develop your skills in client management and problem-solving.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with a collaborative work environment that encourages professional growth. If you are enthusiastic about delivering exceptional client experiences, we invite you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jalpaiguri clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jalpaiguri if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jalpaiguri West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jalpaiguri will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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