About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing our clients' journey within the logistics industry in Jaunpur. As an Associate, you will engage with clients, addressing their needs and ensuring a seamless experience. This position is perfect for graduates eager to kickstart their careers in a dynamic environment.
We're looking for individuals who are enthusiastic, motivated, and ready to learn. If you're a fresh graduate from any stream and have a passion for customer service, this role is an excellent opportunity to develop your skills and grow professionally. You will receive training and support to help you succeed in your new position.
With a competitive salary range of INR 15,000 to 25,000 per month, this role offers a chance to work in a leading logistics company. Freshers are encouraged to apply and take the first step in their career with us!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jaunpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jaunpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jaunpur Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jaunpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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