About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing the customer journey for our clients in Jhalawar. This position is ideal for recent graduates looking to kickstart their careers in the logistics industry. As an Associate, you will interact with clients, ensuring their needs are met and their experience is seamless.
The ideal candidate should have a degree in any discipline and possess strong communication skills. You will be responsible for addressing client inquiries, providing information about our services, and assisting in resolving any issues that may arise. This role offers a fantastic opportunity to develop your professional skills while working in a dynamic environment.
We welcome freshers to apply, as we believe in nurturing new talent. With a competitive salary range of INR 15,000 to 25,000 per month, this role offers a pathway to a rewarding career in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jhalawar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jhalawar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jhalawar Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jhalawar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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