About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall experience of our clients in Kannur. This position is ideal for fresh graduates from any discipline who are eager to start their careers in the logistics industry. You will be responsible for assisting clients with their inquiries, providing exceptional service, and ensuring customer satisfaction.
As an Associate, you will work closely with the Client Relationship team to address client needs and resolve issues promptly. Your strong communication skills will be essential in building rapport with clients and understanding their requirements. This role offers an excellent opportunity for growth and learning within a dynamic environment.
In addition to a competitive salary, you will gain valuable experience in a leading logistics company. If you are motivated, enthusiastic, and ready to take the first step in your career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kannur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kannur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kannur Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kannur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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