About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' interactions within the logistics industry. As a fresh graduate, you will have the opportunity to develop your skills and gain valuable insights into client relationship management.
Your responsibilities will include supporting client inquiries, ensuring timely communication, and assisting in the resolution of issues to improve customer satisfaction. This role is perfect for individuals eager to learn and grow in a fast-paced environment.
Ideal candidates should possess strong communication skills, a proactive attitude, and a willingness to embrace challenges. We welcome freshers who are enthusiastic about starting their career in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Karur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Karur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Karur Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Karur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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