About the role
As an Associate in Client Experience, you will play a crucial role in enhancing client interactions within the logistics industry. This position offers fresh graduates a unique opportunity to develop essential skills in client relationship management while working in a supportive team environment.
Your main duties will include responding to client inquiries, ensuring timely communication, and assisting in resolving issues to elevate customer satisfaction. You will be instrumental in creating positive experiences for our clients, which is vital for our organization's success.
We are looking for candidates who possess strong communication skills, a proactive attitude, and a willingness to learn. This role is ideal for individuals who are eager to embrace challenges and grow their careers in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Karur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Karur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Karur Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Karur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Karur – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Karur – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Karur – Freshers job at Workers Town?
How many jobs are currently available in Karur?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Karur?
Listing last updated