About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' journey in the logistics industry. As a key member of the Client Relationship department, you will assist in addressing client inquiries, ensuring satisfaction, and fostering strong relationships. This position is ideal for graduates seeking to launch their careers in a dynamic environment.
We welcome fresh graduates from any field to apply, as we believe in nurturing talent and providing comprehensive training. You will have the opportunity to work closely with experienced professionals and gain valuable insights into the logistics sector. Your adaptability and commitment to client service will be essential in this role.
In addition to a competitive salary, you will benefit from a supportive work culture that encourages growth and development. If you are eager to make an impact and contribute to our mission of delivering exceptional client experiences, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kodangaloor clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kodangaloor if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kodangaloor Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kodangaloor will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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