About the role
Join our team as an Associate in Client Experience, where you will play a pivotal role in enhancing the interactions our clients have with our services. As a fresh graduate, you will be responsible for supporting our client relationship efforts and ensuring that their needs are met efficiently.
This position offers an excellent opportunity for growth in the logistics industry. You will engage directly with clients, assisting with inquiries and providing support to enhance their overall experience. Ideal candidates will possess strong communication skills and a willingness to learn.
We welcome fresh graduates from any stream to apply and be a part of our dynamic team in Kottayam. This role not only offers a competitive salary but also the chance to build a rewarding career in logistics.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kottayam clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kottayam if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kottayam Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kottayam will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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