About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing client interactions in the logistics sector. As a fresh graduate, you'll have the opportunity to develop your skills while working in a dynamic environment focused on customer satisfaction.
Your responsibilities will include assisting clients with inquiries, providing support to ensure a seamless experience, and collaborating with team members to improve service delivery. This role is ideal for those who are enthusiastic about building a career in the logistics industry.
We welcome fresh graduates from any field to apply. This position offers a competitive salary range of INR 15,000 to 25,000 per month, along with the chance to grow within a leading company in the courier and logistics industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Malda clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Malda if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Malda West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Malda will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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