About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing client satisfaction within Mumbai's logistics sector. This position is ideal for recent graduates eager to kickstart their careers in a fast-paced environment. You will be instrumental in building strong relationships with clients, ensuring their needs are met, and fostering positive experiences.
Your responsibilities will include addressing client inquiries, providing support, and collaborating with team members to improve service delivery. The ideal candidate should possess a degree in any discipline and a genuine passion for customer service. This role not only offers the chance to develop your skills but also allows you to grow within the logistics industry, making it an excellent opportunity for freshers.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Mumbai clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Mumbai if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Mumbai Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Mumbai will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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