About the role
Join a dynamic team as an Associate focused on enhancing client experiences in Nagercoil. In this role, you will engage with clients, addressing their needs and ensuring satisfaction with our logistics services. Your ability to communicate effectively and provide exceptional service will be key to building strong relationships.
As a recent graduate, you will have the opportunity to develop your skills in the fast-paced courier and logistics industry. This position offers a supportive environment where freshers are encouraged to apply and grow their careers. If you are eager to learn and contribute to a leading organization, we invite you to become part of our team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Nagercoil clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Nagercoil if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Nagercoil Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Nagercoil will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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