About the role
The Associate - Client Experience role in Nellore focuses on enhancing client interactions and ensuring satisfaction within the logistics sector. As an integral part of the Client Relationship team, you will assist in managing client inquiries and resolving issues effectively. This position is ideal for recent graduates who are eager to begin their careers in a dynamic environment.
In this role, you will be responsible for communicating with clients, understanding their needs, and providing timely solutions. A proactive approach and excellent communication skills are essential for success. You will also have the opportunity to learn about the logistics industry and develop your professional skills.
Freshers are encouraged to apply, as this position offers a supportive environment for career growth. The salary range for this role is INR 15,000 to 25,000 per month, depending on qualifications and experience.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Nellore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Nellore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Nellore Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Nellore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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