About the role
We are looking for a Client Experience Associate to join our team in Noida. This entry-level role is perfect for recent graduates eager to start their careers in the logistics industry. As a Client Experience Associate, you will play a crucial role in enhancing our clients' experiences by providing exceptional support and service.
The ideal candidate should possess strong communication skills and a proactive attitude. You will be responsible for addressing client inquiries, resolving issues, and ensuring a smooth interaction with our services. This role offers an excellent opportunity to learn and grow within a leading logistics company.
We welcome fresh graduates from any stream to apply. Join us in delivering outstanding client experiences and be part of a dynamic team in the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Noida clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Noida if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Noida Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Noida will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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