About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing our clients' journey in the logistics sector. As a fresh graduate, you will be responsible for supporting client interactions, addressing inquiries, and ensuring a seamless experience for all customers.
Your proactive approach and strong communication skills will help foster positive relationships with clients, contributing to their overall satisfaction. This position is ideal for those eager to start their career in a dynamic and rapidly evolving industry.
We welcome freshers to apply, providing an excellent opportunity to gain valuable experience in a leading logistics company. If you are motivated and ready to learn, we encourage you to join us in making a difference for our clients in Orai.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Orai clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Orai if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Orai Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Orai will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Orai – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Orai – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Orai – Freshers job at Workers Town?
How many jobs are currently available in Orai?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Orai?
Listing last updated