About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the service experience for our clients in Panchkula. Your primary responsibility will be to assist in managing client relationships, ensuring that their needs are met efficiently and effectively.
As a fresh graduate, you will have the opportunity to develop your skills in a dynamic logistics environment. We are looking for enthusiastic individuals who are ready to learn and adapt in a fast-paced setting. Strong communication skills and a customer-centric approach are essential for success in this role.
This position offers a competitive salary and the chance to grow within the leading logistics industry. If you are a recent graduate eager to start your career, we encourage you to apply and join us in making a difference in client experiences.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Panchkula clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Panchkula if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Panchkula Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Panchkula will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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