About the role
Join our team as an Associate in Client Experience in Patiala, where you'll play a vital role in enhancing the customer journey within the logistics sector. This position is ideal for recent graduates who are eager to develop their skills and contribute to our mission of delivering exceptional client service.
As an Associate, you will assist in managing client relationships, addressing inquiries, and resolving issues to ensure client satisfaction. Your proactive approach and strong communication skills will be essential in fostering positive interactions and building lasting relationships with our clients.
This role offers a competitive salary range of INR 15,000 to 25,000 per month, with opportunities for growth in a dynamic and supportive work environment. Freshers are encouraged to apply and embark on a rewarding career in the logistics industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Patiala clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Patiala if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Patiala Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Patiala will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Patiala – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Patiala – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Patiala – Freshers job at Workers Town?
How many jobs are currently available in Patiala?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Patiala?
Listing last updated