About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the experience of our clients in Pondicherry. As a fresh graduate, you will have the opportunity to work in a dynamic environment within the logistics industry, contributing to the success of our client relationships.
In this role, you will assist in addressing client inquiries, providing information about our services, and ensuring a high level of customer satisfaction. Your communication skills and eagerness to learn will be essential as you collaborate with various teams to resolve issues and improve processes.
We welcome freshers who are graduates from any stream to apply. This is an excellent opportunity to kickstart your career in logistics and develop valuable skills in client management.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Pondicherry clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Pondicherry if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Pondicherry Puducherry.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Pondicherry will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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