About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in Ponnani. This position is ideal for recent graduates looking to start their careers in the logistics industry, particularly in the courier sector. You will be responsible for interacting with clients, addressing their inquiries, and ensuring their needs are met efficiently.
As an Associate, you will be part of a collaborative environment that values fresh perspectives and innovative ideas. Your ability to communicate effectively and build relationships will be crucial in driving client satisfaction. This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, making it an excellent opportunity for freshers to kickstart their professional journey.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ponnani clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ponnani if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ponnani Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ponnani will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
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