About the role
The Associate - Client Experience role in Raichur is an excellent opportunity for recent graduates looking to start their careers in the logistics industry. In this position, you will be responsible for enhancing client experiences by addressing inquiries, resolving issues, and providing support to ensure satisfaction.
As an Associate, you will collaborate with various teams to streamline processes and improve service delivery. Strong communication skills and a proactive attitude are essential, as you will interact directly with clients and contribute to maintaining high service standards.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing a solid foundation for your career growth in the dynamic logistics sector. Freshers are encouraged to apply and take the first step towards a rewarding professional journey.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Raichur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Raichur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Raichur Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Raichur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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