About the role
We are looking for an enthusiastic Associate to enhance the client experience in Ratnagiri. This role is ideal for recent graduates eager to start their careers in the logistics industry. As an Associate, you will engage with clients, addressing their inquiries and ensuring they receive excellent service.
The ideal candidate should possess strong communication skills and a proactive attitude. You will work closely with the client relationship team to support various initiatives aimed at improving customer satisfaction. This position offers a great opportunity to learn and grow in a dynamic environment.
We encourage freshers to apply, providing a supportive atmosphere for skill development and career advancement. Join us in making a positive impact on our clients' experiences!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ratnagiri clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ratnagiri if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ratnagiri Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ratnagiri will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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