About the role
We are looking for a motivated Associate to join our Client Experience team in Rayya. This entry-level position is perfect for recent graduates eager to kickstart their careers in the logistics industry. As an Associate, you will play a vital role in enhancing client satisfaction and ensuring a seamless experience for our customers.
The ideal candidate will have strong communication skills and a willingness to learn. You will collaborate with various teams to address client inquiries and provide support, contributing to our commitment to exceptional service. Freshers are encouraged to apply.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, depending on qualifications and experience. Join us and be part of a dynamic team that values innovation and client-centric solutions.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rayya clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rayya if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rayya Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rayya will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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