About the role
Join our team as an Associate in Client Experience, where you will play a key role in enhancing client satisfaction and engagement. As a vital part of our client relationship department, you will interact with customers, address their inquiries, and ensure their needs are met effectively.
The ideal candidate is a recent graduate from any field, eager to start a career in the logistics industry. You should possess strong communication skills and a customer-centric mindset, ready to tackle challenges and deliver exceptional service.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing freshers with an opportunity to grow and learn in a dynamic environment. If you are passionate about delivering outstanding client experiences, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Salem clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Salem if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Salem Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Salem will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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