Technical Support Engineer

Workers Town · recruiting for a confidential client

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Listing updated

Pay
₹40,000–70,000 a month
Location
Salem, Tamil Nadu
Work mode
On-site
Job type
Full time
Experience
2–5 yrs
Category
IT

In hand: about ₹36,000–63,100 a month after PF and income tax (estimate). How it's worked out

Join our client as a Technical Support Engineer in Salem, where you'll provide top-notch support and solutions to customers. Ideal for tech-savvy professionals.

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About the role

As a Technical Support Engineer, you will play a crucial role in troubleshooting and resolving technical issues faced by customers. Collaborating closely with the engineering team, you will ensure seamless user experiences and provide valuable feedback on product performance.

This position is ideal for individuals who are passionate about technology and possess strong problem-solving skills. You will be part of a dynamic team that fosters collaboration and innovation, contributing to a supportive work environment.

Our client values continuous learning and offers ample opportunities for professional growth. If you enjoy engaging with clients and thrive in a fast-paced setting, this role is an excellent opportunity to advance your career in the tech industry.

What you'll do

  • Troubleshoot and resolve customer technical issues.
  • Provide guidance on product usage and best practices.
  • Collaborate with development teams to improve product functionality.
  • Document and track customer interactions and resolutions.

What you'll need

  • Bachelor's degree in Information Technology or related field.
  • Minimum 2 years of experience in technical support.
  • Strong problem-solving and communication skills.

Skills

Excellent communication skills. Proficiency in troubleshooting software and hardware issues. Ability to work in a fast-paced environment.

Good to have

Knowledge of programming languages. Familiarity with customer relationship management (CRM) software.

Benefits

  • Health insurance coverage.
  • Professional development opportunities.
  • Flexible working hours.

Interested in this role?

It takes about two minutes. Free to apply — Workers Town never asks candidates for money.

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Questions about this job

What are the primary responsibilities of this role?
You will troubleshoot technical issues, assist clients with product usage, and collaborate with the engineering team to enhance product functionality.
What qualifications do I need to apply?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Is this position remote?
No, this is an onsite role based in Whitefield, Salem.
What is the salary range for this position?
The monthly salary for this role ranges from INR 40,000 to INR 70,000.

Listing last updated

Technical Support Engineer

₹40,000–70,000 a month

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