About the role
As an Associate in Client Experience, you will play a vital role in enhancing customer interactions and ensuring satisfaction. Your primary responsibilities will include addressing client inquiries, resolving issues, and providing information about our logistics services. You will collaborate with various departments to streamline processes and improve the overall client experience.
The ideal candidate should possess a graduate degree in any field and demonstrate strong communication skills. Being proactive and adaptable will help you thrive in our dynamic environment. Freshers are encouraged to apply, as we value enthusiasm and a willingness to learn.
This position offers competitive compensation in the range of INR 15,000 – 25,000 per month, along with opportunities for career growth in the logistics industry. Join us to be part of a team that is dedicated to delivering exceptional service to our clients.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Satna clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Satna if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Satna Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Satna will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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