About the role
As an Associate in Client Experience, you will play a crucial role in enhancing the overall satisfaction of our clients in Serampore. Your responsibilities will include addressing client inquiries, resolving issues, and ensuring a seamless service experience. Strong communication skills and a customer-centric approach are essential for success in this role.
We welcome fresh graduates from any field to apply. The ideal candidate should be enthusiastic, adaptable, and ready to thrive in the dynamic logistics industry. You'll have the opportunity to develop your professional skills while contributing to a team committed to excellence in client service.
This position offers a competitive salary between INR 15,000 and 25,000 per month, providing a great entry point into the logistics sector. Join us to kickstart your career and make a positive impact on our clients' experiences.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Serampore clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Serampore if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Serampore West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Serampore will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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