About the role
Join our team as an Associate in Client Experience, where you will play a key role in enhancing the experience of our clients in Shimoga. As a vital part of the Client Relationship department, you will engage with customers, address their queries, and ensure their needs are met efficiently.
We are looking for a graduate from any stream who is enthusiastic and ready to dive into the logistics industry. You will receive comprehensive training to equip you with the skills necessary for success in this dynamic environment.
This is an excellent opportunity for freshers to start their careers, with a competitive salary range of INR 15,000 to 25,000 per month. If you are eager to contribute to a leading logistics company and grow in your career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Shimoga clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Shimoga if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Shimoga Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Shimoga will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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